Need help?
Questions about your order, leads, billing, or the Arcade? We're here to help.
help@optimalleadz.coSend us a message
We reply to every message within one business day.
Other ways to reach us
- help@optimalleadz.co
- Response time
- Within one business day, Monday–Friday.
- Include with your message
- Order number, lead ID(s), or a screenshot — it helps us resolve things fastest.
Frequently asked questions
How fast are leads delivered?+
Leads are delivered instantly after checkout. Once your payment clears, your CSV is emailed to you and available in your dashboard right away.
What's your replacement policy?+
We replace disconnected numbers and confirmed wrong-number leads reported within 72 hours of delivery. Email us the lead ID and disposition and we'll issue the replacement.
Are your leads TCPA-compliant?+
Yes. Every lead ships with the consent documentation supplied at capture. Agents remain responsible for call-time DNC scrubbing and all applicable federal and state requirements.
How do Bonus Arcade Credits work?+
You earn 1 Bonus Arcade Credit for every $125 of paid spend, automatically. Each credit lets you play one round in the Arcade for a shot at the weekly leaderboard prizes.
How do I cancel the Unlimited Life Dialer?+
Open your dashboard, find the Dialer Subscription section, and click Cancel. Your access continues until the end of the current billing period.
Do you offer refunds?+
Delivered lead data is non-refundable, but we honor our replacement policy above. Dialer subscriptions can be canceled anytime and won't renew.